This is not regarding a claim - I had to select the field that I filed a claim in order for the website to accept my review. :/
This review is regarding the policy renewal notice and that the policy increased $90. My dog is only 3 1/2 and I have never filed a claim.
I called them to find out why the rate went up so much and they told me it's because my dog is now a year older (???!!!!), veterinary costs in California have increased and their rates for mixed breeds have increased.
I told the customer service rep that I have never filed a claim and also it would have been nice if they had provided an explanation of this to me and that I would be shopping around with other pet insurance companies. He didn't even seem to care.
I will not be renewing my policy with Petplan.