I just received an email from this great company! What a surprise. They reviewed a claim that I had on my Goldendoodle and her ear infection without my asking and found out they owed me an additional 51.00. Considering I had been with another insurance company prior to switching to Embrace 3 years ago that was a nightmare, this company has the most outstanding service and caring that I cannot say enough. Of all services that we pay for every day, I believe this is one of the best companies I have ever dealt with.