Beware of unethical practices

Out of 10

I had UPC plan for my 4 cats and after having them on the plan for more than a year. My debit card expired and I was going to drop the plan to find more comperhensive coverage for my cats. Well, they took it upon themselves to change the expiration date of my debit card and continued to bill me for the plan. When I called them, I was told that they do it for most of their customers...Beware

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Claim Amount
Under $100

Domestic Shorthair

Age of Pet
1 - 8

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Posted: 10/10/2011

I have had United Pet Care for 8 years and have found the company to be extremely customer-oriented and ethical. They could not changed the date on your expiration card themselves as they would have no way of knowing what the new date was and they would need it to debit your card. I find your story rather hard to believe. I HIGHLY recommend United Pet Care - they have saved me hundreds of dollars with my two dogs and I recommend them to all my friends.

Posted: 02/25/2012

Sorry Jeff you are 100%wrong. we do this at my doctors office all the time when the exp date is not valid. We usually jump ahead 2 years. Why would this lady lie? That's what reviews are for good or bad

Posted: 04/23/2012

Yes Jeff, I too have seen places change the year ahead 2 years to keep auto payments going uninterrupted. Perhaps they should not do that, but most companies consider it as providing customer service when they are unable to reach the customer. I can also understand someone assuming that once their card expired that the charges would stop however, they really should call or write and cancel the service instead.

Posted: 08/20/2012

As an adult you should maybe take responsibility for your own actions. Since when has it ever been acceptable to cancel a service by just not paying anymore. On the other side, if it was a service you still wanted and they stopped it because your card went out there would be hell to pay. I for one would appreciate them doing this for me without charging me fee.