Frenchie puppy

Out of 10

Just compared Petsecure premium rates to Trupanion, I will be paying about $50 less with PetSecure. At first I thought I was paying too much for pet insurance, but judging by reviews about Trupanion's initial low rate with a HUGE hike, I thought I'd best just stick with my current insurance company.
I enrolled my frenchie with PetSecure right after his first puppy exam at our vet. Last month (9months old) he started throwing up, bloody poop, water-like diarrhea (sorry for being so descriptive) and had to visit our vet twice. Each time with different medication and vet check up fees.

The vet bill came to almost $300, just filed for a claim and according to my online PetSecure online account, it is being processed and I will be expecting $200 back.

I gave this rating an 8 as I can't judge on the amount of time it will take for me to receive the cheque. However, I find that by offering plan members access to an online account where they can check the status of their application makes it very accessible to someone like me who works full time and have little time to make a call to get the status of a claim. The online account also provides you with pre-filled out claim forms to save you more time, so all you have to do is bring the claim form to your vet and have them deal with the rest.

I pay about $55/month knowing that I would never have to think twice about providing my pup with the best vet care!

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Claim Amount
$100 - $500

French Bulldog

Age of Pet
Under a year

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Posted: 12/22/2011

Truth is they do this to everyone!!! And when your hired you are coached on how to lie more or less, its sad because most of the CSR are single moms or old woman AND THEY LOVE pets. But the company is so money hungry they even make the CSR sick really CSR cant help you we just are yelled at all day by customers who are double billed and when we try to help them, the bosses, supervisors ect yell at us. Most CSR are fired or resign. Sad but true! Its a scam AND someone needs to account for the way they treat the employees and customers. Whatever CSR tell you its lies because they always double bill, triple bill and lie to sell policies, Funny thing is they are growing and opening a larger office to accommodate the customers who believe.