Have a policy with our dog - no problems. Opened one for our cat April 4th. Wanted it billed April 7th, so we made that change online. They billed two premiums: one on April 4th, one on April 7th! Billed again on May 7th! Sent an email, and they apologized and said they would take the next payment in July. As promised, no payment was taken in June. July arrived, and they took another double payment! They now a had 5 premiums for 4 months of billing. Wrote again and called: they refused to remedy the extra month billed and said the next payment would be due August 7th, and we'd just be paid a month in advance throughout the life of the policy! When I became angry and said I would cancel, they didn't seem to care at all.
I've asked them to cancel the cat's policy; I may follow suit with the dog. Absolutely disgusted with them.