Wish reasonable and customary was more real

Out of 10

I'm so glad I have ASPCA pet insurance and I recommend it to everyone.
That said, I found that what you think is "reasonable and customary" was more realistic. In Chicago where I live I found your prices were significantly lower than what my otherwise reasonable vet charges. To pay me $100 after a $100 deductible on a $400+ bill, seems really lame.

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Knee problem
Claim Amount
$100 - $500

Soft Coated Wheaten Terrier

Age of Pet
1 - 8

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Posted: 07/19/2011

You are actually quite fortunate. My plan is on a set benefit rate (most other pet insurers are) and goes by a national average and does not take into consideration my location or what the vets charge around here at all. My reimbursements are MUCH lower than yours. I am in Detroit and get back the same amount that someone in Iowa would...it's awful. I am stuck in my plan until Dec. 2011.