some parts good, some bad

Out of 10

I had my cat on the wellness plan last year. She was diagnosed with kidney disease while on the plan. Unfortunately, I was told that my cat didn't qualify for the wellness plan anymore since she wasn't 'well'. So, it probably saved me some money last year but it is clearly something that Banfield only does when it makes financial sense. They are cheaper than other vets for basic office visit ($50) but definitely more of a big box approach to caring for a pet. There is more turnover of the vets at Petsmart (rarely saw the same one) but I felt all of the vets were kind-- but staff was less skilled at handling potential 'biters'. The wellness plan (~$25/mo) can save you money (1 blood work included, free check-up visits, vaccinations, checks for worms, discounts on urinalysis, etc.) but it's not the same as a old fashioned vet's office. Use only if you are financially strapped.

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Renal (kidney)

Claim Amount
Under $100

American Shorthair

Age of Pet
Over 8 years

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Posted: 09/22/2011

No! Do NOT use Banfield if you are financially strapped, they are MORE expensive than a regular vet office! In my case, by over $1000 for the exact same surgery, a partial tail dock to correct "happy tail" syndrome. Yes, incredibly Banfield was going to charge over $1250 for a simple 1/4-1/3 tail dock, with 2 pages of endless charges, down to each and every cotton swab they planned to use.
The upside, I ended up with a new vet office that will save me a lot of money compared to Banfield's scam.