I had my cat on the wellness plan last year. She was diagnosed with kidney disease while on the plan. Unfortunately, I was told that my cat didn't qualify for the wellness plan anymore since she wasn't 'well'. So, it probably saved me some money last year but it is clearly something that Banfield only does when it makes financial sense. They are cheaper than other vets for basic office visit ($50) but definitely more of a big box approach to caring for a pet. There is more turnover of the vets at Petsmart (rarely saw the same one) but I felt all of the vets were kind-- but staff was less skilled at handling potential 'biters'. The wellness plan (~$25/mo) can save you money (1 blood work included, free check-up visits, vaccinations, checks for worms, discounts on urinalysis, etc.) but it's not the same as a old fashioned vet's office. Use only if you are financially strapped.