With economy in its current state, it having Grim insured is one less worry. I believe if you have a pet you need to be able to pay for their care, for me ASPCA Pet Insurance is one of the ways I am able to do so.
Grim has had bladder issues and recently had what the vet termed a FLUTD (Feline lower urinary tract disease) and possible UTI. When I submitted the claim to ASPCA Pet Insurance, they were prompt to let me know they received it.
It took a couple of weeks for them to let me know that they need more information from the vet. I was not clear on what further information was needed and if it had been something I could have provided when I submitted my claim. I think those things could be better communicated.
That being said, they let me know when they received the information from my vet then processed my claim within two weeks of that (it probably would not have taken that long if it had not been right around Christmas at this point [which is understandable that it would take extra time during the holidays]. Only one item of was not covered of the many items on our statement, which was the pill case treats, which is stated on their list of exclusions, everything else was covered at 80% of customary cost.
Living in downtown DC, Grim's vet is the closest one to where we live, so what is considered customary and reasonable for our area is at times significantly lower than what we pay, but that is the norm for this area, and a choice we made about which vet