I researched different pet insurance companies for my dog and chose VPI based on my research and my vets recommendation. The first summer I had him I used the insurance many times. Submitting claims was easy and reimbursement is quick. The online access is easy and informative. When I have called to talk to customer service they have always been friendly and extremely helpful. When I got my second dog I signed him up also for VPI Insurance. I would recommend VPI insurance over any other company.