This was our first pet insurance after 40 years of owning pets. Surprisingly, first time was the charm. I did not want a "scheduled" type of policy.......they always seem to wiggle out of coverage somehow. The Embrace - deductible then 80%(in our policy) of charge covered - type is much easier to deal with. AND, the staff certainly made it easy. Their communication was timely and I never wondered what was going on with the claims. We are very pleased with the service and the amount reimbursed was just as we thought it should be. What more could one ask?
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