I have been with VPI for about 12 years and have been very happy with the service they have provided. It is important to review and understand your plan so that you can get the most benefit from it. If something was in question about a claim, a representative has always been there to explain things in a clear and understandable manner. I highly recommend all pet owners who love their animals to insure their pet. Unforseen situations do occur and its comforting to know that our furry family members can be well cared for with the out the worry of cost. After adopting my 4th and 5th dogs I immediately enrolled them for coverage. By the way my 16 year old pit bull is doing just wonderfully! Thanks again VPI!