Continues to amaze me.

10
Out of 10

Let me start by saying that I'm medical insurance broker in los angeles and paid to advise clients on employee benefits and insurance value for humans. While I dont sell any pet insurance I decided I would sign up for one since I purchased a large breed and thought there could be hip issues down the road. 2 years later our 6 year old pitbull rescue (named fluffy) was diagnosed with cancer. Health paws not only paid the claims quickly (I handle claims issues with dozens of health and life carriers on a monthly basis, so trust me healthy paws is fast!) but showed the intelligence to cancel our plan and refund me the remaining part of the month after she unfortunately had to be put down. Included was a sympathies memo on the statement. A week later an actual hand written card showed up with notes from several employees. I was stunned. All this from a faceless Internet insurance company! Well they certainly aren't faceless to me anymore and I can ensure you I will completely recommend this company to anyone who asks. Yes the money back from claims helps,But the personal touches did far more for me though during this rough patch of family life missing one of its best members. A very nice touch from a company that didn't have to do anything but send a check. When we are ready for our next dog, healthy paws will again get our business and continued loyalty. This is how to build a lasting business! With service like theirs I expect them to continue to grow.

Did you find this review helpful?
Injury/illness

Cancer

Bladder

Renal (kidney)

Claim Amount
Over $1000
Breed

American Staffordshire Terrier

Age of Pet
1 - 8

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Posted: 10/05/2012
By:  

David,
We were all so sorry to hear of Fluffy's passing. Can't tell you how much we appreciate your efforts in writing this review:) Your point of view should be appreciated by other people using this site.

Best,

Kyrie
Customer Care
Healthy Paws Pet Insurance and Foundation