I have had another pet insurance many years ago and found it to be substandard to PETS BEST which I have covered my 4 dogs (furchildren) for the past four years. All and all, I do not think that I without this insurance would have been able to treat anyone of them for life threating diseases/illnesses. Renal Failure for my Weimaraner, HGE for my Rat Terrier & know potential testing for Laryngeal Paralysis secondary to pneumonia. All within one years time. The out of pocket cost would have never been able for me to afford with out this wonderful insurance! The customer care represensative are caring, patient and ever so helpful and compassionate. They are always try to help and empathize which is very important to people in a crisis situation with their beloved pets. I am just blessed to be able to afford this insurance irregardless that I am on SSDI, but I have always made sure "my kids" were ALWAYS covered!! They are my loves and my life that make my life worth living!