Hmmm - Changes???

Out of 10

I had been very satisified with Embrace until I received this last group of claims. The process was very slow. First I thought it was attributed to a software conversion. Which is reasonable to take some delay. Now today after requesting the status on outdated claims, which is unlike Embrace, I find out I have a new processor. My pup who has hip hysplasia -- I am told only 1/2 of the treatment will be paid for -- ONE leg -- pretty ridiculous -- why, the other is rehabilitated -- hugh? I am at a pause since this is so unlike Embrace.
My pup goes for hydro therapy covered by the policy -- yet -- they will cover 1 leg -- I can't help 2 legs are in the hydro treadmill. Then when I asked to speak to a supervisor I was put on hold for a long period of time and no one came back to the phone.

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hip dysplasia
Claim Amount
Over $1000


Age of Pet
1 - 8

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Posted: 05/10/2012

So disheartened -- the Chief Underwriter on behalf of RLI Corporation evaluates the claim and indicates the WRONG hips that are surgical, non surgical and ignores bones spurs. I will appeal the inaccurate assessments and forward to my State Appeal Board when Hip Dysplasia is a covered illness and the other has Bones Spurs. ad to think the Chief Underwriter is not capable of either communicating the proper information. I really am sadden to learn they are only a shell of what I thought.