I cannot say enough about how wonderful the service has been that I have received from Healthy Paws. A little over a month ago, my dog woke up with a very red, swollen eye. After 2 vet visits, she was diagnosed with a retrobulbar abscess that would likely require an MRI and surgery (the estimate I received from the vet was for $3000). We decided to try medications first, and in the meantime, I called Healthy Paws to ensure that the MRI and surgery would be covered if it were necessary. The woman I spoke with, Jen, assured me that it would and that she would do her best to make sure it was processed as quickly as possible.
It turned out that the medications only worked temporarily, so our dog did end up having to have surgery to drain the abscess (the MRI was not necessary). Her eye is beginning to swell again, so again, we are trying medications and hoping that the abscess does not return.
I just put my claims forms in the mail today to file my first claim, but since my initial phone call to Healthy Paws I have received 2 phone calls and an e-mail from Jen checking on my dog and following up with me on her healthcare needs. Additionally after receiving only a fax from my vet, Jen began processing the invoice from my first vet visit to ensure that I would be quickly reimbursed - that is without even officially receiving a claim from me.
I researched several pet insurance companies before deciding to go with Healthy Paws, and I am so grateful that I chose them. It is