My recent experience with Healthy Paws has been wonderful. About a month ago, I noticed under my dog's eye. I took her to the vet and was told that a tissue sample could not be retrieved unless they put my dog under (since it was too close to the eye). That being the case, the vet recommended that we just remove the tumor. I had the procedure done and faxed the appropriate paperwork to Healthy Paws. They took a few days to analyze the claim, and sent me my reimbursement. It was a very positive experience, and I'm glad that I chose them.