This is the first claim in eight years I have made with the ASPCA plan. It is $1,177 for diagnostic xrays, visit and mediation, and two-and-a-half months after I filed it, it still has not been paid. I received an email after a month saying they needed more info from the vet, then another the next week saying they got it. Nothing since then. Called last week and they said they would expedite payment. Nothing yet. Very frustrating and disappointing experience.