PRICE GOUGERS! DO NOT USE! WARNING!

1
Out of 10

PRICE GOUGERS! DO NOT USE!!!! WARNING! WARNING! WARNING!

I have used Petplan since 2014. I was never late on payment. My dog is 12 years old but is in GREAT health minus a Grade 1 heart murmur and a valve issue that she has had since 2018 and both conditions have had zero change in the last three years. I was paying $111 per month for years - so clearly her health wasn't an issue for the three years since she received her original diagnosis. I received an email last month stating that I would be receiving a 30% discount due to my dog having ZERO claims the year before (again clearly her health wasn't an issue for several years). Then I logged on yesterday to look at the renewal documents and they were charging me $483 monthly. They increased my bill by $372 a month. So, I get a 30% credit but you up my bill 4x? When I called to ask why the answer was, "Because she's old." So all old dogs regardless of health get the price of their insurance gouged? In the years where my dog might most likely need the insurance, they up the price that much? During a pandemic? Then when I asked about why I received the email regarding the 30% discount, I was told that because my premium went up so much they offered the credit to help reduce the cost. So, imagine how much it would be had they not offered me this ridiculous and scam like credit. I find it disgusting behavior and I cancelled my plan immediately. Paying that fee would literally cause me to lose money even if I did file a claim for the full amount of my coverage. So, it's better to just put aside the money I was paying than to even deal with this company any more. I'm honestly disgusting and can't believe this company has the audacity to treat people and their animals in this manner.

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Injury/illness
Claim Amount
Breed

Mixed Breed Toy (up to 10 Lbs)

Age of Pet
Over 8 years

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