We might not always agree, but I was treated well

8
Out of 10

I have had this coverage for my puppy since I brought her home at 8 weeks old. Overall, I am pleased with this company's service.
Pros: Every contact I have had with customer service has been pleasant, even if the result was not what I wanted. Their employees are friendly and helpful, which is unique, unfortunately. Also, I have received my reimbursement checks in a timely manner.

Cons: This probably is true of most companies, but I generally find that their idea of what procedures should cost, even though it is supposedly based on the average for my region, is incorrect. Out of all the claims I have submitted (and my, we have had many!), only one matched the expected cost (an emergency room visit, of all things).

Overall, I expect an insurance company to be outright sleazy, and I was pleasantly surprised by this company. I will continue to renew my coverage for the inevitable catastrophe.

Did you find this review helpful?
Injury/illness

Eye problem

Gastritis/vomiting

Enteritis/diarrhea

Claim Amount
$500 - $1000
Breed

Boston Terrier

Age of Pet
Under a year

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