I guess there is always the not great experiences with those that are good. Mine is a very good experience. Both my boys were adopted from Wpg Animal Services and came with a trial insurance pkg. My first boy developed Parvo only a couple of days after I brought him home. He was in really rough shape, but shouldn't have had it at all as all pups are treated at the kennel. That being said, Buddy's bills were immediately paid, and that was within 2 or 3 days of activating the insurance. Plus I received calls from Petsecure to find out how Bud was doing. My second boy came from Animal Services as well. I did not hesitate to continue with his insurance. In the past, I've had some nasty vet bills and wish my dogs had been insured. It only takes that one time to say 'thank you for being there.' The protection of my animals is paramount. And as they get older, even more so. So, thank you Petsecure and thank you for some of the great staff I've had the pleasure to be in contact with.