Great Customer Service and Reimbursement

Out of 10

I have two dogs that are covered under embrace's pet insurance. Any time I have a claim, embrace always sends me an email confirmation which explains the claim as well as when I should hear back regarding reimbursement. One of my dogs broke his leg(and tore a couple of tendons). The vet charged me over $3500 for the surgery. Embrace, weekly sent me emails to tell me what the status of my claim was. Within a month they had reimbursed 80% of the money I paid. I have told many pet owners that embrace is a great insurance company and that they should have their pets under embrace's policies. Every customer service rep I have talked to has been so helpful, understanding and informative. Thank you so much for taking care of mine and my pet's needs

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Claim Amount
Over $1000

Mixed Breed

Age of Pet
1 - 8

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