I can't begin to express the exceptional level of service, satisfaction and peace of mind that Healthy Paws has given us!
We signed up with Healthy Paws immediately after taking in our 8 week old French Bulldog puppy. We honestly did it as a precautionary measure for the long term, never expecting the need to use it until he was much older when the symptoms of old age would start to show. Boy were we wrong!
All was going well until this past July, when our 10 month old puppy began incessantly scratching his ears to the point of bleeding and hair loss. We took him to the vet only to discover that he had an ear infection. After an exam, ear cleaning, prescription ear drops and cleaner, we walked out with a $244.82 vet bill.
Since this was our first claim, it took a little longer to process because we had to wait for the vet to submit our puppy's health records to Healthy Paws. The level of communication from Healthy Paws during the wait period was better than excellent, informing us as soon as they had received the records. Shortly after, we were contacted again letting us know that the claim had been processed, and we received a check in the mail three days later reflecting a 90% reimbursement after our minimal yearly deductible.
The REALLY amazing thing was that upon reviewing our puppy's records, they had spotted a medicated shampoo prescribed by our vet that we had purchased back in May when we took him in for neutering. The were happy to inform us that we coul