lack of notice

Out of 10

after using this insurer for 5 years..i was cancelled for no apparent reason..they said they called on phone to tell me..NOT TRUE!!!I had just come back form the vet with a 228.00 bill..and it will not be reimbersed..they offered me to said no

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Claim Amount
$100 - $500

Mixed Breed

Age of Pet
1 - 8

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Posted: 07/25/2011

It is illegal for an insurance company to cancel a policy via a phone call. They are required to give you proper written notice within a timeframe as outlined by your state and for a reason as outlined in your policy form. A phone call to your state's Department of Insurance will result in your policy being reinstated.

Posted: 01/16/2012

According to PetFirst's OWN policy agreement: "This policy may be terminated by “us” during the “policy period” by written notice to “you” for reasonsallowable by applicable state law and with such time period between the sending of such notice and the
effective date of cancellation as is allowable under state law."