We have a dog that turned out to be very sick. He needed about $7,000 in surgery that we could not have been able to afford without petplan. With our bronze policy we were reimbursed with 100% of the claims we submitted, and the reimbursement was based on the vet bill, and not the procedure. Towards the end of his surgery and checkups he was approaching his yearly max. We called the company and they allowed us to upgrade his plan to increase the amount of money available to the dog, excluding the amount spent on this condition. The company is amazing and couldn't have been better, or quicker with the reimbursement checks. They also are the only pet insurance company that doesn't increase your premium after a claim is filed.
Cavalier King Charles Spaniel