I read that Healthy Paws offers exceptional customer service and now I can confirm that. From purchase through first claim processing, they have been patient, helpful and compassionate.
I researched two other plans prior to this one and what I liked best was the annual deductible. Others required a deductible per incidence.
If I had it to do over, I would still choose Healthy Paws but I would send my dogs' medical history in advance. It would be helpful to understand the exclusions prior to registering. I'm not disappointed whatsoever. Just offering advice to anyone considering pet insurance. My deepest regret was not purchasing insurance sooner.