Extremely Happy

Out of 10

$1400 Paid out of $2,000. PetPlan purchased w/$200 deductible and 80% coinsurance. Settled within 1 week upon receipt of all information requested. Amount is exactly what I anticipated.
Request for additional written notes by each Vet over two year period - on top of receipts already submitted listing treatment/diagnosis was very annoying, tedious & slowed down & confused the process.

Details if needed:

Returned from vacation picked up our dog Penny who was boarded. She was vomiting, shivering and would not eat. Resulted in two Vet visits, visit to a lung specialist, xrays, lung wash procedure and three medications a total of over $2000. (At the time of this review still have one follow up.)

* Frustration with customer service spoke w/rude woman who wouldn't give her name/conflict over info needed. Quickly resolved by excellent customer service provided by Fabrice and Joseph Account Representatives of PetPlan, Phila, PA.

* Once all information was received claim resolved within one week.

*Realize documentation is unavoidable, felt intrusive & overboard to ask doctors to go back two years for notes on top of receipts provided which clearly summarized reason for visit/diagnosis & treatment. Vets also frustrated but familiar with the drill and cooperative.

* Liked the ability to go on line and see the status of my claim each day which contributed to quick resolution of the claim.

Did you find this review helpful?
Lung issues - not sure of cause
Claim Amount
Over $1000

Treeing Tennessee Brindle

Age of Pet
1 - 8

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