$1400 Paid out of $2,000. PetPlan purchased w/$200 deductible and 80% coinsurance. Settled within 1 week upon receipt of all information requested. Amount is exactly what I anticipated.
Request for additional written notes by each Vet over two year period - on top of receipts already submitted listing treatment/diagnosis was very annoying, tedious & slowed down & confused the process.
Details if needed:
Returned from vacation picked up our dog Penny who was boarded. She was vomiting, shivering and would not eat. Resulted in two Vet visits, visit to a lung specialist, xrays, lung wash procedure and three medications a total of over $2000. (At the time of this review still have one follow up.)
* Frustration with customer service spoke w/rude woman who wouldn't give her name/conflict over info needed. Quickly resolved by excellent customer service provided by Fabrice and Joseph Account Representatives of PetPlan, Phila, PA.
* Once all information was received claim resolved within one week.
*Realize documentation is unavoidable, felt intrusive & overboard to ask doctors to go back two years for notes on top of receipts provided which clearly summarized reason for visit/diagnosis & treatment. Vets also frustrated but familiar with the drill and cooperative.
* Liked the ability to go on line and see the status of my claim each day which contributed to quick resolution of the claim.
Treeing Tennessee Brindle