Customer Service and Claim Response

Out of 10

After paying for Pet Insurance for the "just in case" event, the just in case finally became a reality. My Tucker had to have surgery on both hind legs for torn cruciate (the equivalent of ACL tear in humans.) The surgery is expensive and without the insurance it would have created financial difficulty for us. Embrace processed the claims quickly and even followed up with e-mails to check in on Tucker's recovery progress. If only my own insurance company was so efficient.

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Anterior Cruciate Tear
Claim Amount
Over $1000

Mixed Breed

Age of Pet
1 - 8

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