Sadly, our Great Dane had to have TPLO surgery. As soon as I found out about this, I called VPI to get information on how and what is covered. From the very first phone call, they were extremely helpful. They answered all the quesitons and made sure I understood the claim process (which Is very simple). After we e-mailed in the claim, we received a check in approximately 2-3 weeks. We have had other claims that were processed in 1-2 weeks, but understand that this one was more information etc than the rest. I would recommend this insurane to anyone getting a pet!!!