I had an emergency w/ Zeus. Thank God I have Trupanion! From the moment the Vet's office submitted the claim, the staff at Trupanion keep you posted on the status every step of the way. Within a week my claim was processed & mailed out to me. Not only was that a quick turn around but 90% of the bill was covered. The only thing that could beat that is 100% coverage! The customer service I have received on this & previous occasions has always been friendly, informative, & professional.