I acquired PetsBest after 3 of my pets passed away after expensive illnesses (cancer, heart, pancreatitis) 2 yrs ago. I decided I needed insurance for the rest of my crew - 9 cats & 1 dog. My dog is now 15 yrs old & has numerous illnesses. PetsBest has paid every claim without issue. Last week, I faxed 2 claims for monthly medications on Thursday night. They were processed & paid by Friday afternoon. That was a 24 hr turn-around! They are fast but that was super-fast! If you ever have to call them, they are very pleasant to deal with. Very nice people on the phone. I highly recommend PetsBest.