Just a few words about our first claim for our Akita female Drea. She developed a large sore that was growing worse by the day and was not responding to the care we could give her. She became very subdued and feverish and we took her to for emergency treatment. This treatment, plus the follow-ups cost approximately $1000. We submitted our first claim with some anxiety. We needn't have worried. Within one day we were contacted that our claim was being processed; within one week we were contacted with the full accounting of our claim reimbursement, as well as a notification that our payment was being mailed. In short, this claim was handled professionally, quickly and, even more surprising, with concern and very cordial communications. There is nothing more that we could have asked; very highly recommended.