I have had experience with several other pet insurance companies. Yours is by far the best service so far. Katie's vaginal labial surgery came soon after we joined the plan. It was great to get a quick reassurance that you were working on our claim, a very clear summary of the costs we submitted, the costs you covered, and the reason for a small amount not allowed. There were no surprise reasons for noncoverage, no ambiguities, and no charges unfairly disallowed. I really feel that I can trust your company to live up to your promises and deal promptly and fairly with my claims. Thanks for great service so far! I will recommend you to others. I only wish you had plans for senior cats and dogs.