Broke his toe and needed medical attention which lasted in total for nearly a month. As I received the invoices I downloaded the claim forms and forwarded them for consideration. I was pleased with the processing time. One aspect that I did not appreciate was the fact that a seperate amendment had to be added to the insurance called continuing care and the time limits if injury occurred again. It limited the insurance coverage unless you paid an additional fee which was not clearly stated in the coverage when first purchased. That aside IM pleased to have coverage for my pet.