Overall ok

Out of 10

Overall they are ok. Really should consider raising the payouts for the amount of money that is spent each month on the policy. What I don't like is the fact that my dog was not eligible for the upgrade to a better policy that was offered 2 years ago. She was disqualified because she had a pre-existing condition of diabetis. She has been covered by VPI since she was 8 months and we found out she was diabetic at 2. She should have been grandfathered in to the options for the new policies and not have her condition held against her. I also don't like the fact that they do not contact you by phone if they have questions about a claim. They send you a letter 2 weeks later telling you what is wrong with the submission. They have all our contact information and could very easily pick up the phone, email or even put the notification of the issue on the website under your claims submission but they don't. I would recommend them but also recommend looking around. There are more and more options available now

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Claim Amount
$100 - $500

Labrador Retriever

Age of Pet
1 - 8

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