bad customer service

Out of 10

I have been with this insurance companies for over 3 years and my monthly fee was automatically paid by my credit card. My credit card has been re-issued in the early of this years since experied. All my other membership payment has no problem on credit card renew procedure at all. Only PC finanical insurance, who cancelled my policy since my previous credit card experired without any noticement. I knew my policy cancellation until rencently i made my claim which is 6 monthes later!!!!The agent said they will call me back to resolve the issue but i never receive their responds until now

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Skin problem

Claim Amount
$100 - $500

Shih Tzu

Age of Pet
Over 8 years

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