I wish our health insurance was as good as our pets' insurance! More importantly, I wish the staff were as friendly, helpful and honest as Pets Best. Our American Bulldog injured his ACL and required TPLO surgery. At the same time, I injured my shoulder and required surgery. The only vet who could do Tank's surgery was over an hour one way from me. We both required rehab. I can assure you that the Pets Best process was far superior in every way to my health insurance. They were friendly and helpful on the phone and paid unbelievably quick. I'm a customer for life! I've gotten 2 of my friends to sign up!