I was comparing different insurance plans on the website and thought that I knew it all. I called with just one question and Suzzane went over everything that Petplan covers and what they did not cover. I never took the time to click on any of the "red" words and never knew that the red words had more detailed descriptions. There is even an FAQ section that I failed to read. She explained everything to me. I cannot stress the importance of speaking with a live person, as opposed to just quickly browsing through a website. I feel as though I am a much better informed consumer, thanks to Suzzane's help. I told her what other companies have said about Petplan and I told her how surprised I was that she never said one negative thing about the competition. She told me that none of their agents trash talk the competition, as the facts just speak for themselves. Needless to say, I signed up right then and there.