My husband and I adopted Bruno, a cat, last summer. We took him for his vaccines, and the vet told us about Trupanion and it first month free policy. It looked like a good deal, so we took it. The following month we took Bruno for completing his vaccines and he was diagnosed with a heart murmor. Trupanion covered ALL the expenses related to this problem and the check was mailed within days.
One year later Bruno had another accident: he got inside the dryer without us realizing. He slightly fractured his pelvis, requiring Xrays and medication. Again, Trupanion covered all the expenses related to this accident immediately.
I am extremely satisfied with Trupanion's service.