I had pets best insurance for about six months before my rott got really sick. My vet was unsure what was wrong with him but he continued to develop different types of symptoms. I had many trips to my vet and to the 24 hour animal hospital. $10,000.00 dollars later, it was finally determined that he had a rare immune disorder and since it was discovered so late, he had to be put down. I submitted stacks of reciepts to pets best and was awaiting some phone calls challenging some of the costs. To my surprise, the only thing I received was $7,000.00 worth of checks in the mail. Pets best made this devastating situation very tolerable for me and I am so appreciative to them for that. I recommend pets best to any pet owner I know.