My 12 year old Golden Retriever,Tucker, had his spleen and a tumor removed and was diagnosed with Hemangiosarcoma,an aggressive, malignant cancer. We were devastated,His surgery,ICU,medications and aftercare cost over $7,000. I submitted claims and they contacted the Veterinary hospital for some fill in info. Within about 2 weeks I was reimbursed almost $6,000. This is a wonderful plan and the customer care at Pets Best is second to none.