As a newcomer to pet insurance I am delighted that I chose Embrace. The most surprising attribute is the degree of personal contact they have maintained with me. In this day of impersonal, faceless, nameless organizations constantly finding ways to avoid actual contact i.e. communication with the customer,Embrace is unique for it's availability. Payment is prompt,fair, and oh so helpful. Thank you Embrace. I really feel you are on my,and Omar,and Gotham's side.