We are new policyholders of VPI's Pet Insurance. We certainly care enough to take care of our loved ones with medical insurance and wellness plans, so, why not our pets, who are our family too! We have been very pleased with VPI's customer service. It's sometimes complex to understand the small print and what is covered, during what periods of time, etc., but like with all policies, you have to carefully read the policy and ask questions. We found that their customer service is very willing to help you understand the terms and conditions. We have had terrific results for the short time that we have been with VIP and the claim processing is easy, they send an email once they receive it, and a check is issued within a couple weeks. We're very happy with VPI.