How refreshing to be able to talk and ask questions to a rep who is so knowledgeable, professional, helpful, pleasant and sincere. We called PetPlan and spoke to Fabrice. Can't tell you enough how efficient and knowledgeable this rep was. How refreshing to be able to work with a company who would have reps of this caliber. We signed up our newest addition, baby Zoie. Kudos to Fabrice.