From the very first day of insurance activation, they were having problems setting up my account because their system was blocking my credit card. Finally in 48 hours a supervisor was able to make it work and my policy was created. However, whatever they did messed up my account in their system and I was not able to use their app or their online portal to view, see details of, and submit claims electronically. I was told IT will fix my issue shortly. A week goes by and no one has contacted me or followed up, issue is still ongoing. After spending 30 minutes trying to get a hold of someone I am told IT is busy and cannot deal with my problem at this time because their priority is currently a system update/changes that Pet Plan is undergoing. Rude but ok. After numerous phone and email conversations weeks ahead, hours spent trying to get someone to fix my portal access so I don't have to be in a situation where I am stuck unable to easily submit a claim online...still no resolution, still they are focused on their system upgrades over my IT issue. A month later, no resolution is reached, nobody cares to follow up with me, my email by a supervisor Don Davis are being ignored. I decide to cancel my account (2 days after my 30 day window of cancellation). Despite everything they put me through they refuse to give me a full refund back and charge me for that first month for nothing. Don is extremely blunt and rude on the phone refusing to give me a full refund, when he knows everything Pet Plan has put me through that past month. Unacceptable, they are stealing my money, rude supervisor who does not care about their clients.
Bavarian Mountain Dog