Was terrific at one time but quality of Service went down the drain

Out of 10

I have four dogs and have used Pet Plan for years. This year it's been up and down with the quality of service. No one answers the phone after trying to get through all day. They also do not answer e-mails so beware. At this time I would not recommend them. I've been waiting a month for payment for a claim and I haven't received it and can't get anyone to answer. Never happened before in the pass so it tells me the company has a problem.

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Claim Amount

Mixed Breed Medium (20-70 Lbs)

Age of Pet
Over 8 years

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