It took a while to get all the faxes i sent in to get acknowledged and sorted out by the company. But that was partly my doing for sending in multiple items on receipts. Its best to keep your receipts simple and only have claimed items separated on to singular receipts. I was only using the wellness program during this faxing ordeal.
It took them a long time to acknowledge my ortho report card. I had to fax it 3 times. I thought I would be getting the wellness claim at the same time, but that never happened. Again, perhaps i was not clear on my end. Once I called and emailed later on, we got it all straightened out.
Everyone there is super nice and they answer the phone right away. Thats a hard find nowadays. And all worked out fine after I learned the ropes.