Do not purchase a policy with Embrace

10
Out of 10

I Purchased a policy and into the second year I submitted a covered claim everything was done in a timely manner but the company started processing it months later and have now denied me saying that I didn’t submit it on time when it was them they didn’t process it on time

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Injury/illness
Claim Amount
Breed

Labrador Mix

Age of Pet
1 - 8

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Posted: 01/19/2021
By:  

Hi Monica,

We were able to cover the claim that was submitted on time, but unfortunately the claim you are referring to was submitted past the deadline. Claims do not have to be processed prior to that deadline, but our underwriters do hold us to a deadline for submission. We allow the full 12 months of the policy year to file a claim, plus 60 additional days. The deadline for your policy was 9/9/20 but the claim was submitted in December of 2020, 3 months later.

Karen
Senior Embracer