Beware rollover date

Out of 10

Hartville Pets Health Plan is good except for one major problem: when the insurance date rolls over, anything you discussed with your vet before that date is considered "pre-existing". BS if you ask me. My date was mid-December, and we discussed some options with my vet in November but didn't pursue the treatment until January. The claim was denied on account of it happening in a previous year, despite being with the company for 8 years! I have left the company over this.

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Nasal Mites
Claim Amount
$100 - $500

Mixed Breed

Age of Pet
Over 8 years

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Posted: 01/25/2011

We had the same problem with ASPCA Pet Insurance. Our dog, Honey, was healthy when we signed her up in January 2010. November 2010 was the diagnosis of kidney disease. Policy was set to renew January 1st 2011. I tried adding the "Continuing Coverage Option" only to find out dogs over the age of 9 yrs old aren't eligible...even if you've had your dog covered for 9 years old, the option isn't an option anymore. The company rep I talked to even agreed with me that it wasn't right, but her hands were tied. So, our dog now has "Pre-existing condition"....THANKS Hartville Pets Health Plan...I gave you glowing marks until this stunt. We're taking our business elsewhere.