Do not get this plan

Out of 10

I had this plan for 10 years for my German Short Hair Pointer. for heath check ups it was ok, I still ended up paying app. $200 per year on top of the plan of $20 per month. Once my dog fell ill though they were not very accomodating and refused to cancel my monthly payments after she passed away. The vet actually did not update hr shots since she was too weak, so they saved a load of money there but 10 months later I was still paying, no remorse.

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Claim Amount
$100 - $500

German Shorthaired Pointer

Age of Pet
Over 8 years

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Posted: 02/14/2011

How could you still be paying after your beloved pet died. (so sorry, I know how hard that is.) Do they have a contract that requires a year agreement? I never heard of an insurance like that. Thanks for the heads up.

Posted: 02/20/2011

After my dog passed away last month, I called to cancel the plan and was told I could not cancel right away because I still owe them money. I was explained that this is NOT an insurance plan, but rather a pre-paid wellness plan that is paid over time (monthly premium). My scenario is that two months before my dog passed away we took her to Banfield for a bunch of tests (she was limping) which racked up a $400+ bill. Because the monthly premium I'd paid at the time when my dog passed away was far less the then $400+ bill, I could not get off the plan. BUT to their credit, the representative removed half of the bill ($200) because I've been with the plan for 10+ years, which is a nice gesture. But still, I will not sign up with Banfield for my future pets because 1)I want to have a true insurance plan and 2) the service my pet received was not really that great.

Posted: 02/27/2011

Ive been told by 2 different strangers that Banfield is known for doing this.

Posted: 04/30/2011

Banfield's health plan contract actually clearly states that it is a 1 year contract, and that you are responsible for upholding the contract, even if your pet passes away during that time.
I am so sorry to hear of the loss of your pet, that is awful, however, it is clearly written in the contract.

Not to compare an animal to a cell phone...but think of that example...if you sign a contract for cell service, and 2 months later drop your phone in the lake, you are still obligated to the contract for the remainder of the year, even though you no longer have the phone.