We just had our puppy spayed, and the same day we faxed the claim to Embrace we had a reply via email. Within a week or so we had a reimbursement check, as we have the Wellness plan. I could not be more pleased so far, we've had excellent, prompt communication and fast payment. And now that our puppy has been spayed and microchipped our monthly premiums are just over $3 less.
English Springer Spaniel